The main objective of Links Customer Care is to continue to reach out and build strong connections, and turn these into profitable relationship. Our customer care solutions consist of well-trained and supported by a versatile multi-channel communication platform.
With the exponential growth of e-commerce in Indonesia, Links have identified the need to provide the human contact fact usually experienced in more traditional outlets. Our agents are trained to answer inquiries, attend to customer concerns and make the engagement as pleasurable as possible.
For brands that have specific requirements and objectives, our proprietary platform has the flexibility to adapt your campaign accordingly. From easy-to-use dynamic call script, white-listing to experienced advisory, Links can help tailor a program to suit your business needs.
CONNECTING COMPANIES WITH CUSTOMERS IN THE NEW ECONOMY
Links is a leading contact and engagement centre specializing in multi-channel communication platforms. Our proprietary and purpose built operational and management system supports a scalable and lead generation centre that operates to its highest possible level of productivity. We adopt the latest technologies and innovations so our clients can effectively and efficiently connect with their customer base.
Links emphasis is on quality, integrity, confidentiality and speed to market and have had the pleasure of representing some of the most recognizable brands in Indonesia who expect the highest level of performance, and committed partnerships.
Our Sesame Platform is an integrated cloud-based solution that offers Multi-channel contact center CTI Integration, Gamification and Loyalty Programs complete with Business analytics.
We reach out through voice, email, chat, social media and short message.
Links implements a web-based gamification system to improve our contact center results.
The gamification platform simplifies the process of monitoring agent’s performance, and comes with an interactive call script editor that enables script customization.
Missions and tasks can be set in a matter of minutes, and performance measured and monitored in real time.
The Charge-per-call program is a result-based payment scheme that enables clients to maximize their investments and have full control of their contact center expenditure.